HG Insurance Agencies Claims
Starting an insurance claim after a loss may seem like a daunting process, but HG Insurance Agencies makes it easy with four simple steps:
1. Get Safe!
Before anything else, everyone’s safety comes first. If you are faced with present danger, leave the building and call for help.
2. Make Emergency Repairs!
If it is safe to do so, contain the damage by making emergency repairs such as:
→ Shutting off water valves
→ Boarding up broken windows
→ Turning off the power
3. Call Us!
4.
• Clean up
• Repair
• Replacement
Mitigate the loss to your property by immediately taking all reasonable steps to prevent further loss or damage. Your adjuster will guide you through this process and let you know how to proceed with any additional steps in cleaning up, repairing and replacing your damaged property.
For claims service please determine the insurance company name and your policy number (HG Insurance Agencies is the broker, not the insurance company)
Call our office at 1-250-365-3368 Monday to Friday for claims assistance or follow the company claim information below.
| AGILE UNDERWRITING SOLUTIONS www.agileuw.ca | Phone number: 1-877-343-8224
If after business hours: |
| AVIVA www.aviva.ca | 1-866-692-8482 |
| AVIVA- LIFESTYLE CUSTOMERS (Mobile Homes, RV’s,etc) www.aviva.ca | 1-888-384-4545 |
| CNS www.cns.ca | 1–888–267–6766 Claims Point via website |
| ECHELON INSURANCE www.echeloninsurance.ca | If a loss occurs it is important to report it to your Broker immediately. (Working Ventures Insurance 1-800-663-4200) If your Broker is unavailable or it’s after hours please call Emergency claim line 1-888-547-9229 or BC Claims office: 1-800-775-1899 press#2. |
| FAMILY INSURANCE (part of Definity) | You can make a claim by contacting your insurance broker during business hours. For after hours emergencies, please call toll free 1-800-661-4404. For Emergency Road Service, call 1-866-534-4973. You can also report your claim online: Claim Home Cover – Claim Auto Cover |
| FORWARD INSURANCE www.forwardinsurance.ca | claims@forwardinsurance.ca During Hours: 1-866-216-5393 After Hours: 1-800-387-5677 claims@forwardinsurance.ca |
| INTACT INSURANCE COMPANY www.insurance.intact.ca | 1-866-464-2424 |
| NOVEX INSURANCE COMPANY (part of Intact Insurance) | 1-866-464-2424 Please indicate you have a Novex policy |
| OPTIMUM WEST www.optimum-general.com | During Office Hours: Please contact your Broker, HG Insurance Agencies at 250-365-3368 to help you through the claim process Or call Optimum West during their office hours (Mon-Fri 830am-430pm) 1-800-663-0597 Or email: claims@optimumwest.bc.ca After Hours: 1-877-806-8023 |
| PREMIER MARINE www.premiergroup.ca | *Brokers are to report all claims on behalf of the Insured. Please call HG Insurance Agencies 250-365-3368 claims@premiermarine.com After Hour Emergency Line: 1-800-235-8784 |
| WAWANESA www.wawanesa.com/canada | 1-844-WAWANESA (929-2637) |
| WESTERN UNDERWRITING www.westernunderwriting.com | 1-800-665-3351 wynwardclaims@scm.ca |
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